ug77 Privacy Policy

For the purposes of the Philippines' Data Privacy Act of 2012 (Republic Act No. 10173) and its Implementing Rules and Regulations, the data controller responsible for your personal information is:

ug77 is registered with the National Privacy Commission (NPC) of the Philippines as required under RA 10173. Our designated Data Protection Officer (DPO) is responsible for overseeing compliance with this Privacy Policy and applicable data protection law. Contact details for the DPO are provided in Section 14.

ug77 collects the following categories of personal data in connection with operating a PAGCOR-licensed online casino for Philippine players:

Full legal name, date of birth, government-issued identification number (PhilSys ID, Passport number, Driver's License number, or UMID number), nationality, and a copy of the relevant ID document including any associated selfie verification image required for KYC.

Philippine mobile number, email address, and any alternative contact details provided during registration or account maintenance. This includes the contact information used for GCash and PayMaya accounts where linked to your ug77 account.

Transaction records including deposit amounts, withdrawal amounts, dates, and payment method identifiers (e.g., GCash account reference, bank account last four digits, USDT wallet address prefix). Full payment credentials are not stored by ug77 — payment processing is handled by certified third-party payment processors.

Records of games played, bet amounts, wins, losses, session durations, bonus usage, and responsible gaming tool activations. This data is maintained under PAGCOR's record-keeping requirements and is used for dispute resolution, responsible gaming monitoring, and fraud detection.

IP address, device type, operating system, browser type and version, screen resolution, and approximate geolocation data derived from IP address. This data is used for security, fraud prevention, and ensuring PAGCOR geographic compliance.

Records of all communications between you and ug77, including live chat logs, emails, and any support tickets. These records are maintained for quality assurance, dispute resolution, and regulatory compliance purposes.

ug77 collects personal data through the following means:

• Direct submission: Information you provide during registration, KYC verification, deposit or withdrawal requests, support interactions, or responsible gaming tool activations;
• Automated collection: Technical and device data collected automatically when you access ug77.biz through cookies, server logs, and session tracking technology (see Section 7);
• Payment processors: Transaction reference data provided by GCash, PayMaya, BDO, BPI, Metrobank, or USDT network processors upon completion of a deposit or withdrawal instruction;
• Third-party verification services: Identity verification data returned by KYC service providers used to authenticate the government ID documents you submit;
• Game providers: Gameplay event data generated by JILI, PG Soft, Pragmatic Play, Hacksaw Gaming, and other integrated providers during active game sessions;
• Regulatory sources: Information received from PAGCOR or other Philippine regulatory authorities in connection with licensing, compliance review, or dispute resolution.

ug77 processes personal data for the following specific purposes, each with a defined legal basis under RA 10173:

To create and maintain your ug77 account, including verifying your identity, managing your balance, processing deposits and withdrawals, and communicating service updates essential to your account operation.

ug77 is required by its PAGCOR license to maintain detailed records of player identity, transaction history, and gameplay data. Certain data is periodically reported to PAGCOR as part of its regulatory oversight of licensed operators in the Philippines.

Player identity data, transaction records, and account activity are processed as required by the Anti-Money Laundering Act of the Philippines (Republic Act No. 9160, as amended). Suspicious transaction reports (STRs) and covered transaction reports (CTRs) are submitted to the Anti-Money Laundering Council (AMLC) as required by law.

Technical and identity data are processed to detect and prevent unauthorised account access, fraudulent transactions, bonus abuse, multi-accounting, and other prohibited conduct defined in ug77's Terms & Conditions. IP address and device data are analysed for anomalous patterns that indicate account compromise or coordinated fraud.

Gameplay data, session duration records, and deposit and loss patterns are monitored to identify players who may be exhibiting signs of problem gambling. This monitoring supports ug77's PAGCOR-mandated responsible gaming obligations and may trigger proactive outreach from our responsible gaming team.

Where you have consented to receive promotional communications at registration, ug77 will use your contact data (email and/or mobile number) to send information about bonuses, new games, and platform updates. Consent can be withdrawn at any time through your account settings or by emailing [email protected].

Under the Philippines' Data Privacy Act and its Implementing Rules and Regulations, ug77 relies on the following legal bases for processing personal data:

• Contract performance: Processing necessary to establish and maintain your ug77 account, process deposits and withdrawals, and deliver the casino services you have registered to use;
• Legal obligation: Processing required by PAGCOR regulations, the Anti-Money Laundering Act, the Data Privacy Act itself, and other applicable Philippine law — including mandatory KYC verification, AML reporting, and record-keeping requirements;
• Legitimate interests: Processing for fraud prevention, security, responsible gaming monitoring, and service improvement, where these interests are not overridden by your data protection rights;
• Consent: Processing for marketing communications, where you have freely given, specific, informed, and unambiguous consent at registration. This consent is withdrawable at any time without affecting your access to ug77's core services.

ug77 does not sell, rent, or commercially transfer your personal data to unrelated third parties for their own marketing or commercial purposes. Data is shared only in the following circumstances:

Personal data, transaction records, and gameplay data are disclosed to PAGCOR and the Anti-Money Laundering Council (AMLC) as required by ug77's licensing conditions and Philippine law. These disclosures are mandatory and cannot be restricted by player request or consent withdrawal.

Transaction instruction data is shared with GCash, PayMaya, BDO, BPI, Metrobank, and USDT network processors solely for the purpose of executing deposit and withdrawal instructions you initiate. Payment processors operate under their own privacy policies and data security obligations.

Identity documents and associated verification data are shared with certified third-party KYC service providers for the purpose of identity authentication. These providers are contractually bound to process such data only for the purpose of KYC verification on ug77's behalf and are prohibited from secondary use.

A pseudonymous player identifier (not your full name or government ID) is shared with JILI, PG Soft, Pragmatic Play, Hacksaw Gaming, and other integrated game providers for the purpose of delivering game content and recording gameplay outcomes. Full identity data is not shared with game providers.

ug77 may disclose personal data to Philippine law enforcement, courts, or other competent authorities where required by a valid legal order, subpoena, or where disclosure is necessary to protect the safety or rights of ug77 or its players.

ug77 uses cookies and similar session tracking technologies to operate the platform, maintain login sessions, and analyse usage patterns. The following categories of cookies are used:

• Strictly Necessary Cookies: Required for core platform functionality including login session maintenance, security token validation, and CSRF protection. These cookies cannot be disabled without rendering the ug77 platform non-functional;
• Functional Cookies: Store user preferences such as language settings, game lobby display preferences, and responsible gaming reminder configurations;
• Analytics Cookies: Used to measure platform usage patterns, identify technical errors, and optimise the user experience. Analytics data is aggregated and does not identify individual players by name or government ID;
• Security Cookies: Support fraud detection and suspicious activity monitoring by tracking device fingerprint consistency across sessions.

ug77 does not use third-party advertising cookies or behavioural tracking technologies that share your data with external advertising networks. You can manage cookie preferences through your browser settings; note that disabling strictly necessary cookies will prevent you from logging in to your ug77 account.

ug77 implements a multi-layered security architecture to protect your personal data against unauthorised access, disclosure, alteration, or destruction. Our security measures include:

• Encryption at rest: All personal data, including KYC documents and financial records, is encrypted using AES-256 encryption in our data storage systems;
• Encryption in transit: All data transmitted between your browser and ug77's servers is protected using TLS 1.2 or higher, enforced with HSTS;
• Access controls: Access to player personal data within ug77's systems is restricted on a strict need-to-know basis, with role-based access controls and comprehensive access logging;
• Two-factor authentication: Internal system access for ug77 staff requires multi-factor authentication. Players are encouraged to enable SMS-based 2FA on their accounts for additional protection;
• Intrusion detection: Automated systems monitor for anomalous access patterns, brute-force attempts, and other indicators of compromise;
• Security audits: Regular security assessments are conducted in accordance with PAGCOR's technical security requirements for licensed operators.

ug77 retains personal data for the following periods, governed by PAGCOR licensing requirements, the Anti-Money Laundering Act, and the Data Privacy Act:

• KYC identity documents and verification records: Retained for a minimum of five (5) years from the date of collection or from the date of account closure, whichever is later, as required by the AMLA and PAGCOR;
• Transaction records: Retained for a minimum of five (5) years from the date of each transaction, as required by AMLA;
• Gameplay records: Retained for a minimum of three (3) years from the date of each session, per PAGCOR record-keeping requirements;
• Communications and support records: Retained for two (2) years from the date of the most recent interaction, for quality assurance and dispute resolution purposes;
• Marketing preference data: Retained until you withdraw consent, at which point your contact details are removed from marketing distribution lists within five Philippine business days.

Upon expiry of the applicable retention period, personal data is securely deleted or anonymised in a manner that prevents re-identification. Regulatory retention obligations take precedence over deletion requests where the two conflict.

Under the Philippines' Data Privacy Act of 2012, you are entitled to the following rights with respect to your personal data held by ug77:

The minimum age requirement of 21 years is enforced through mandatory KYC identity verification at registration. Any account where identity verification reveals the holder to be under 21 will be immediately closed and any associated balance returned to the funding source, less any amounts already wagered.

If ug77 becomes aware that personal data has been collected from a person under the age of 21, that data will be deleted promptly. If you believe that a minor under 21 has registered an account on ug77, please contact [email protected] immediately.

ug77 does not offer any products, features, or communications targeted at minors and does not use marketing channels that primarily reach audiences under 21 years of age.

The ug77 platform integrates third-party services including payment processors (GCash, PayMaya, BDO, BPI, Metrobank), game content providers (JILI, PG Soft, Pragmatic Play, Hacksaw Gaming), and KYC verification services. Each of these third parties operates under its own privacy policy and data protection framework.

ug77 conducts due diligence on third-party service providers to ensure they maintain appropriate data protection standards consistent with Philippine law. Where ug77 shares data with third parties as data processors acting on ug77's behalf, such sharing is governed by contractual data processing agreements that restrict secondary use and impose confidentiality obligations.

ug77 is not responsible for the data handling practices of third-party services that operate independently of the ug77 platform. Players are encouraged to review the privacy policies of GCash, PayMaya, and their bank's digital banking services, which process transaction data under their own regulatory frameworks.

ug77 reserves the right to update this Privacy Policy at any time to reflect changes in our data processing practices, applicable Philippine law, PAGCOR regulatory requirements, or the services we offer. The date of the most recent revision is always displayed at the top of this page.

Where changes are material — that is, where they significantly affect how your personal data is collected, used, or shared — ug77 will provide advance notice through your registered email address and through a notification displayed upon your next login to the ug77 platform. A material change that involves processing your data for a new purpose not covered by the original consent will require fresh consent from you before that processing begins.

Your continued use of ug77 following the effective date of any non-material update constitutes acceptance of the revised Privacy Policy. If you do not accept the revised policy, you should cease using ug77 and request account closure in accordance with the Terms & Conditions.

For all privacy-related inquiries, data rights requests, or complaints regarding ug77's handling of your personal data, please contact us through the following channels:

If you are not satisfied with ug77's response to your privacy inquiry, you have the right to lodge a complaint with the National Privacy Commission of the Philippines (NPC) through its official channels at privacy.gov.ph. ug77 will cooperate fully with any NPC investigation.